Refining and Improving
The best mobile apps are always focused on listening to their users and improving. Now that you’ve launched the app, you want to continue to build upon the successes of what worked, and learn from what didn’t work. This allows you to build newer versions that meet your user needs.
Step 1 of 2:
Testing is a key part of improving your app, and can be done even after the app launches. You can use the same techniques that you used to test your prototype with the launched product as well.
Step 2 of 2:
Review the feedback you’re receiving on the AppStore and Google Play. While everyone who downloads the app may not write a review, there may be good insights into what was working and issues that people came across.
If you’re finding that there are too many problems that have arisen during the app launch, it may be time to go back to the beginning of the Hear section and begin redefining the problem. This is OK. The key element to all of the work that you’ve done is to build an app that is focused on the people who need it the most. This refined HCD toolkit will continue to help you iterate the process to continually improve what you build.